✦Santiago, Dominican Republic · Remote & hybrid ready

Erick DavesI solve the problem behind the ticket.

Bilingual Tier 2 IT support professional and Flutter developer. I connect methodical troubleshooting with software thinking to keep people, systems, and products moving.

Explore my profile↘Choose your CV↓
Click, move, and explore

From incident diagnosis to application debugging — one calm, accountable owner.

✦Capability map

Support instincts. Builder mindset.

A technical profile shaped for the space between end users and engineering: clear communication on one side, deep investigation on the other.

◎Human-first troubleshooting

Resolve beyond the script.

Triage complex incidents, reproduce failures, isolate probable causes, apply fixes, and escalate with useful evidence when engineering support is needed.

Tier 2Incident triageRoot causeEscalationDocumentation

Outcome: fewer handoffs, clearer next steps, stronger user trust.

◇Selected work

Real projects across product domains.

Explore employer engagements and private products spanning banking, online auctions, demo software, and GPS-enabled livestock monitoring.

Project profile

Employer project

Parqueate Bien

Orion Tech · 3-month demo engagementContributed to the Parqueate Bien demo project during a three-month engagement with Orion Tech.
Orion Tech3 monthsDemo project

◈Incident method

A calm system for messy problems.

Explore the workflow I use to turn an unclear report into a documented resolution.

Live incident workflow

Active stage

IntakeListen for impact, urgency, scope, and the exact behavior the user is seeing.

↝Credentials

A foundation built, refreshed, and expanded.

A verified archive of 34 credentials documents recent software and mobile development, IT support, systems, networking, cloud, and technical education.

IBM, SkillUp & Coursera · Four verified credentials

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Alterna Academy · Six-month training program

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Five courses · Support, networking, operating systems, administration, security

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Cisco, JGAITPro, Coursera & Platzi · Windows Server, AWS, Linux, JavaScript, HTML/CSS

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INFOTEP · 415 verified training hours

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Fausto Jimenez Educational Center · MINERD certification issued 2024

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New York Center Institute of Languages · Santiago

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Complete credential archive

34 credentials. The evidence behind the profile.

Explore watermarked viewing copies from Google, Coursera, Cisco, IBM, Platzi, INFOTEP, MINERD, and more. Original files are not published.

VIEW ONLY · 35 PAGESView all certificates↗

◆CV downloads

Two formats. One technical profile.

Both editions now include Orion Tech, Insoltech, Parqueate Bien, Caja de Ahorros, Todo Mercado, and Traqueano. Use ATS for application systems or the cyber-tech edition for human review.

ATS

ATS CV

Clean, searchable, and refreshed with selected 2026 technical evidence for application systems and recruiter databases.

ATS · PDF↓ATS · DOCX↓
VISUAL · NON-ATS

Visual CV · Non-ATS

A one-page cybernetic profile with a verified learning map, designed for people, portfolios, and direct introductions.

NON-ATS · PDF↓NON-ATS · HTML↗