34 verified credentials · Tier 2 mind · Builder instinct
Erick Daves
Garcia Perez
Tier 2 IT Support · Application Support · Mobile & Frontend Development
I solve the problem behind the ticket.
Signal
Bilingual Tier 2 IT and application support professional with software project experience through Orion Tech and Insoltech, plus private product work. Verified training spans Google IT Support, IBM software engineering, Cisco networking, Windows Server, Linux, AWS, mobile development, and frontend technologies.
Selected product work
4 projectsSoftware project contribution during a three-month Orion Tech engagement.
Contribution to a banking application for Panama.
Online-auction application for digital bidding and marketplace activity.
Animal-mounted GPS tracking and geofencing for designated farm areas.
Incident protocol
Selected capabilities
Diagnose operating system, software, hardware, and connectivity issues across Windows, Linux, and macOS.
Reproduce failures, isolate probable causes, document findings, apply fixes, and escalate with useful evidence.
Configure and troubleshoot VMware labs, Windows systems, Linux environments, command-line tools, and basic Windows Server scenarios.